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Call
Center Consulting & Staffing
Help Desk USA, Inc. can provide hosted application
services for your help desk or you can outsource
your help desk or call center to us.
Should You Outsource?
When it comes to specialty business functions like
help desks or call centers, having them in-house
is not always the best answer. Consider the following
questions:
- Are you a small company just starting to implement
a help desk or call center?
- Is your help desk or call center struggling
to keep up with calls and customers?
- Is your company spending excessive management
time or resources on your help desk or call
center?
- Are you about to introduce a new product or
service that will put greater demands on your
help desk or call center?
If you answered Yes to any of these questions, consider
Help Desk USA, Inc.
We offer complete outsourcing or partial outsourcing
(co-sourcing).
Outsourced Service
Help Desk USA, Inc. can manage your entire help
desk or call center, including maintenance of the
technology infrastructure, systems, and all levels
of off-site and on-site support.
Co-sourced
Help Desk USA, Inc. can partner with your high-level,
expert, on-site staff by managing the first tiers
of support. Your co-sourced call center acts as
your first level, front line support team. We log
calls, track issues and perform buffering for basic
problems and questions. Issues or orders requiring
specialized attention or on-site visits can be routed
to your 2nd or 3rd tier support team for completion.
Alternatively, we can provide support for those
calls requiring specialized expertise, or that are
received during off-business-hours.
Many Options and Satisfaction Guarantee
We will work with you to design a custom outsourced
or co-sourced solution that is perfect for your
organization. We offer outstanding service at affordable
and competitive prices. We have excellent references
from Fortune 500 corporations.
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