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Frequently
Asked Questions
What are your hours of operation?
Our office hours are from 9:00AM to 5:00PM Monday
to Friday.
What if I need after hours support?
Call our office and a technician will be dispatched
at any time. We offer 24/7/365 support.
What happens if the engineer is unable to repair
my computer?
Our NO-FIX-NO-FEE policy means that there will be
nothing to pay if we cannot fix your problem.
Do you charge for traveling time?
We charge a small fee for travel time.
Are your engineers fully qualified?
Our engineers are highly experienced, fully qualified,
and certified in their area of support.
Is your work guaranteed?
Our work is fully guaranteed. All components are
supplied new and are covered by a full parts and
labor warranty.
What are your charges?
We constantly review our charges to ensure they
remain as competitive as possible. Please check
our rates for more details.
Can I limit the job to one hours' work?
We have a one hour minimum. You can choose to limit
the work to one hour and the engineer will do his
very best to complete the work on time.
Do we need a contract for support?
We do not require a contract. You can save by purchasing
blocks of time in advance. From help with your computer
or PC to full network support, IT support and implementation,
Help Desk USA will provide a comprehensive service
plan to suit your IT requirements.
If the repair takes only forty minutes, will
I have to pay for a full hour?
Our minimum charging period is one hour. If the
repair is completed in less time than this, why
not ask the engineer to stay for the remaining time
to carry out a general PC health check or a virus
scan. Following the initial hour, any subsequent
time is charged in blocks of 15 minutes.
Which methods of payment do you accept?
We accept payment by checks or cash. A receipt will
be provided at the time of payment. Clients may
request Net 15 terms.
Are there any current vacancies?
We are always pleased to receive applications from
experienced engineers - please contact
us for more details. |
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